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Privacy Policy

Last updated: September 2026

1. Introduction

BioGenesis Regenerative Center ("BioGenesis," "we," "us," or "our"), operated by JW Medical Center, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website (www.biogenesiscenter.com) and our medical services.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and mailing address when you contact us or schedule a consultation.
  • Mobile Information and Messaging Consent: Your mobile phone number and your SMS opt-in status, including the date and time of consent and the exact consent wording shown to you, when you opt in to receive text messages.
  • Medical Information: Health history, current medications, symptoms, diagnostic reports, and treatment records provided during consultation and treatment.
  • Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically through standard web technologies.
  • Communication Records: Emails, WhatsApp messages, and other communications exchanged with our team.

3. How We Use Your Information

We use the information we collect to:

  • Provide and personalize our medical services and treatment protocols
  • Respond to your inquiries and schedule consultations
  • Communicate important information about your treatment and follow-up care
  • Improve our website, services, and patient experience
  • Comply with legal and regulatory obligations
  • Maintain internal records and quality assurance

We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Access controls limiting information access to authorized personnel only
  • Secure storage of medical records in compliance with applicable regulations
  • Regular security assessments and updates to our systems

5. Patient Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request correction of inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal information, subject to legal and medical record-keeping requirements.
  • Portability: You may request your medical records be transferred to another healthcare provider.
  • Withdrawal of Consent: You may withdraw your consent for data processing at any time, though this may affect our ability to provide services.

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain website functionality.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. SMS Communications

By providing your mobile phone number and opting in, you consent to receive SMS text messages from BioGenesis Regenerative Center, operated by JW Medical Center, regarding your application, consultation scheduling, appointment reminders, and treatment coordination. Message frequency varies. Message and data rates may apply. We do not share, sell, or provide your mobile information, mobile phone number, or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes at any time. You can opt out at any time by replying STOP, or get help by replying HELP.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Medical records are retained in accordance with Panamanian medical regulations and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with the revised date. We encourage you to review this policy regularly.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: